In the second part of this two-part series we finish our conversation with Captain Joe Powers, FO, from the Henrico County Division of Fire. This episode looks at the external side effects of CRR, focusing on how CRR can have a positive impact on the fire department’s relationship with your community’s governance. City and town administrators may speak a different language, focused on outcomes (lives and property saved) versus outputs (response time, number of calls), and CRR can be an instrumental part of helping you bridge this gap. According to Captain Powers, “When we start thinking in the form of outcomes rather than outputs, we’re able to start looking at, let’s say commercial fires in a completely different way. Rather than thinking about the number of commercial fires that we ran last year over a given period of time, we can start looking at the tax revenue that we sustained through having a fire department that’s able to respond quickly and mitigate incidents. We can also look at the job savings that occur. Outcomes are really the things that people care about. Outputs make pretty graphs a lot of times, but when it comes down to what elected officials and our community leaders are looking for, they’re really looking for outcomes.” Also, be sure to read Joe’s blog post on this topic over at the Center for Public Safety Excellence. https://cpse.org/2019/07/16/side-effects-of-crr/
Dr. Victoria Reinhartz is an industry leader within Emergency Medical Services and the Chief Executive Officer of Mobile Health Consultants, helping Mobile Integrated Health and Community Paramedicine teams establish frameworks, track outcomes, and prove their impact as they navigate the path to revenue. She is also the founder of MIH Academy, providing education and training to paramedicine teams. As a lead faculty within the MIH Academy, Dr. Reinhartz helps community paramedics take their real-world experience and establish themselves as board certified industry leaders.
Dr. Reinhartz is a national advocate for innovative models of care, serving on the Board of Directors for the National Association of Mobile Integrated Healthcare Providers and is an Advisor for Vision 20/20 Community Risk Reduction, a project of the Institution of Fire Engineers-USA Branch. Innovation is at the forefront of her work with Rainbow Health, bringing care coordination, behavioral health specialists, and medication management to teams across the U.S. Dr. Reinhartz is also the Mobile Integrated Health subject matter expert for the Commission on Accreditation of Medical Transport Systems, the first entity to establish accreditation standards for Mobile Integrated Health and Community Paramedicine within the United States.
For her leadership and exceptional care provision within Emergency Medical Services and Mobile Integrated Health, Dr. Reinhartz has received a Chief’s Commendation Award, a Congressional EMS Unit Citation Award, and national recognition from the United States Public Health Service.
Dr. Reinhartz has been named a 2021 Top 50 Most Influential Leader, and was also selected as the 2020 Next Generation Civic Leader, an honor awarded to one pharmacist nationwide whose vision for interprofessional care best spotlights the needs of underserved communities.